Frequently Asked Questions
I am a regular customer can i have a discount?
No, we will decide when we offer discounts and normally you will be notified by email or our blog so be sure to make an account to take advantage of all discounts and offers. Check our Blog for deals on now!
I have seen prices cheaper than yours on another website, will you price match?
Yes as long as the website is a trusted, reputable EU vendor. Email us.
My order has not arrived after 21 days, can i have a refund instead of a reship?
No you will not get any refund, we are kind enough to offer a FREE reship on missing tracked orders which is more than some vendors offer so a refund is out of the question.
Do you have a product that's not listed on your website?
We can source most products in any quantity, If they is a product you are interested in you can contact us for more information, we will only source products not listed on our website if the order is 100g or over.
Do i get a tracking number with my order?
Yes all orders are supplied with a tracking number unless you select the a no tracking option (AIRMAIL). Airmail carries no insurance or reship option.
My order has not arrived yet can you call the mail service and see why its delayed?
No we do not chase orders until the 21 days period has passed and we will simply just reship the order and then we will file a claim for a lost package, calling the post service will not get any answers.
How can you guarantee my order will arrive to my address?
If your order does not arrive we will simply reship it free of charge after 21 days from shipping date (tracked orders only), please note we will only allow 1 free reship and its your responsibly to check legalities, if the package has been taken by customs because its not legal in your country or your package was not a recorded tracked package then you will NOT qualify for any free reship.
How will my order be packaged?
All orders are package very very discreetly in padded envelopes and or enverlopes, no mention of products names or the website name are on the out side of the packages. IMPORTANT: We no not use a return address.
Is your company legit and safe to use?
The answer is yes we are 100% legitimate trading in 1 shape or form for several years now. You can search online for genuine online reviews (not trolls) and reviews left by past customers.
I ordered the wrong item can I return or replace it?
No sorry, due to the nature of the business all sales are final, you have from the time of purchase to the time of dispatch to cancel or amend your order. no exceptions!
Do you supply FREE samples?
No we do NOT supply FREE samples. However we do sell small sample amounts on the website and very reasonably priced.
Do you accept PayPal?
No we do not accept PayPal, the reason being its against PayPal’s T&Cs and anyone using PayPal to take payment for Research Chemicals is taking payments illegally. You and the seller run the risk of have your PayPal account closed and funds held for 180 days or not at all.
How much can I order from you?
contact us for a quote.
Do you offer UPS Express Shipping?